About computeruniverse GmbH

computeruniverse GmbH is one of Europe’s leading online shops for hardware, software, electronics, hi-fi and digital imaging as well as DVDs and computer games. computeruniverse offers its range of products to private consumers, companies and public institutions worldwide. Its customers include both beginners and professionals. The focus is on quality and service at a fair price.The company’s mission is to exploit the advantages of the internet as an information, trade and communication platform for the maximum benefit of their customers. There is a strong emphasis on supporting customers in the selection of products, in their buying decisions, during the sales process, and, of course, in terms of after-sales care.

Service, pricing and delivery

At the www.computeruniverse.net portal visitors will find the largest range of IT- and electronics products. In addition to the latest products on the market, many special items are offered which cannot be found in every shop. Navigating the website is extremely easy, comfortable and intuitive, especially considering the vast diversity of products, brands and information. High-performance search functions make it easy to find products using any criteria be it classical product names, product numbers, EAN codes or even product features. A phonetic support tool delivers appropriate results even in cases of incorrect entries. Purchase advice, pdf brochures and links to related products, topics, manufacturers, etc. but also direct feature comparisons of different products help to make the right purchase decision. Electronic notepads are available to manage personal bookmarks of interesting products or goods which are required on a regular basis, for example consumables.

Product prices are continually updated. Price developments can be analyzed by means of charts or an offering price can be fixed through a pricing agent. Constant enhancements of the online shop allow for constantly new and innovative services such as productvideos, 3D productimages, external tests, delivery to packing stations, financing, leasing etc. Some of these services have been available since 2001.

Features such as multilingualism and availability of individual currencies and tax rates allow for deliveries worldwide. Customers can choose from various payment and delivery options when finalizing their order. An automatic e-mail system provides information about the order status. A complete inhouse handling of logistics guarantees high quality, speed and flexibility of deliveries. computeruniverse’s sales personnel provide customers with highly qualified after-sales service.

Community

In our rapidly expanding community customers can communicate and interact with each other within the complex market segment “technology”.
Customers can benefit from the experience and opinions of other users through the publication of product reviews and use them for their own purchase decisions. Discussion groups allow for the exchange of questions and answers about products, useful hints and recommendations regarding software applications or other topics. Electronic wish lists can be created by different categories and published on the website. Links to personal wish lists can be sent by e-mail to friends and relatives. Purchased products are automatically deleted from the wish lists to avoid getting the same present twice. The website can be customized to the customer’s personal requirements and preferences to maximize the shopping experience.

Interact with other computeruniverse customers! In addition to the customer community forum on our website there is also a special Facebook page for that.
Current news, hints on good prices and special offers are communicated through Twitter as well.

Bonus and affiliate program

In return for their loyalty and interactive participation in our community customers can participate in an extensive Bonus and Affiliate program. In addition to the usual bonuses for purchases, valuable bonus points are also awarded for published reviews and user reports. Points can also be offered and collected for helpful answers to questions in the discussion groups. That way quick and qualified troubleshooting is promoted. Affiliate partners of computeruniverse are awarded additional bonus points if they include banners and links on their own homepage to acquire new customers. Bonus points can be traded in for attractive rewards or vouchers.

Quality and security

The service and security standards of online shopping at the computeruniverse portal have been independently and repeatedly tested and have received rewards several times.

computeruniverse puts great emphasis on maintaining its high standards of security and quality on its website and internal processes to consequently meet ist customers‘ expectations and demands. The adherence to these high standards are guaranteed through strict and regular examinations by independent external certifiers (TrustedShops, EHI „Geprüfter Online-Shop“, ) whose examination criteria include above all the compliance with consumer rights, strict data protection regulations, no transfer of addressses, complex data encryption, hacker tests etc. The TÜV (Technical Supervisory Association) certification „s@fer-shopping“ includes also an examination of the local infrastructure and internal processes like for example order and payment handling, returns management, logistics and quality assurance. Being a member of TrustedShops, computeruniverse offers a free buyer protection as well.

The German indenpendent test institute "Stiftung Warentest" avaluated ten online shops for LCD-TVs (edition 12/09 of "Test" magazine), and once again computeruniverse is the winner, with an appointed score of 2.0 ("good").

It goes without saying that computeruniverse sells only original products from the respective manufacturers and offers the full range of products with all the functions and full warranty.

History and further information

Today's computeruniverse is rooted in a mail order company founded in 1987. This company recognized the potential of the internet as a shopping platform as early as 1994 and put their product range online for the first time. From mid 1998 the currently used shopping system has been developed. On September 2nd 1999 computeruniverse GmbH was founded by Edyta Koppisch, Alexander Koppisch and Reiner Schramm. Since September 2006 the company is fully integrated into the Burda Group. Under the leadership of CEOs Fritz Oidtmann, Reiner Schramm and Ramin Seradj about 130 staff are employed at the registered office, warehouse and logistics center in Friedrichsdorf near Frankfurt/Main.

In-house developement of the shopping system

The in-house development of the computeruniverse website and merchandise management software guarantees flexibility, security and speed, which allows for a constantly high level of innovation when introducing new services or enhancing existing ones to further increase the benefits for customers.